Privacy Policy
At Bio Guru ("we", "our", or "us"), accessible at www.thebioguru.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1. Information We Collect
We may collect the following types of personal information:
- Full name, email address, phone number, and postal address (provided when you register or place an order)
- Payment information (processed securely through our payment gateway — we do not store full card details)
- Order history, preferences, and purchase activity
- Device information, IP address, browser type, and operating system
- Cookies and tracking data (see our Cookie Policy)
- Information you voluntarily provide through contact forms or customer support
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders, and send order confirmations and updates
- Manage your account and provide customer support
- Send promotional emails, newsletters, and offers (you may opt out at any time)
- Improve our website, products, and services based on user feedback and behaviour
- Comply with legal obligations and prevent fraud
- Respond to your enquiries and resolve disputes
3. Sharing of Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Logistics and delivery partners to fulfil your orders (e.g., courier services)
- Payment processors for secure transaction handling
- Third-party marketplaces where our products are listed (Amazon, Meesho, MyStore, DigiHaat) — governed by their respective privacy policies
- Legal authorities when required by law or to protect our rights
4. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian law including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
5. Data Security
We implement appropriate technical and organisational security measures including SSL encryption, secure servers, and access controls to protect your information from unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at: support@thebioguru.com
7. Third-Party Links
Our website may contain links to third-party websites (e.g., Amazon, Flipkart). We are not responsible for the privacy practices of these external sites and encourage you to review their policies independently.
8. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our website constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact:
Address: Translational Research and Innovation, AFNHB, FU 30, Palwal, Haryana, India
Email: support@thebioguru.com
Website: www.thebioguru.com