Terms of Service
Welcome to Bio Guru. By accessing or using our website (www.thebioguru.com) and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before placing any order.
1. Acceptance of Terms
By accessing our website, creating an account, or placing an order, you confirm that you are at least 18 years of age, legally capable of entering into a binding contract, and agree to comply with these Terms of Service and all applicable laws and regulations in India.
2. Products & Product Information
Bio Guru offers plant-based, bio-fermented nutritional feed products for fish, poultry, cattle, and pets. We make every effort to display accurate product descriptions, images, and pricing. However:
- Product images are for illustrative purposes only and may slightly differ from actual products
- We reserve the right to modify product formulations, packaging, or specifications without prior notice
- Nutritional claims are based on internal research and are intended for agricultural and farming use
- Products are not intended for human consumption
3. Pricing & Payment
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise
- Prices are subject to change without prior notice
- We accept payment through all major debit/credit cards, UPI, net banking, and other payment methods available at checkout
- Payment is processed securely; we do not store your full payment credentials
- Orders will only be processed upon successful payment confirmation
4. Order Placement & Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept, decline, or cancel any order. We may cancel orders due to:
- Product unavailability or stock errors
- Pricing or typographical errors
- Suspected fraudulent activity
- Inability to verify payment
In the event of cancellation, we will notify you promptly and issue a full refund if payment was already processed.
5. User Accounts
- You are responsible for maintaining the confidentiality of your account credentials
- You must provide accurate and up-to-date information when registering
- You are liable for all activity that occurs under your account
- We reserve the right to suspend or terminate accounts that violate these terms
6. Intellectual Property
All content on www.thebioguru.com — including but not limited to text, images, logos, product descriptions, and design — is the intellectual property of Bio Guru and may not be copied, reproduced, distributed, or used without our prior written consent.
7. Prohibited Activities
You agree not to:
- Use the website for any unlawful purpose
- Post or transmit false, misleading, or fraudulent information
- Attempt to gain unauthorised access to any system or account
- Use the website to harm, harass, or defame others
- Resell our products without prior written authorisation
8. Limitation of Liability
Bio Guru shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our website or products, including but not limited to loss of income, data, or goodwill. Our total liability shall not exceed the amount paid for the specific product or service in question.
9. Disclaimer of Warranties
Our products are sold "as is" to the extent permitted by law. While we strive to ensure quality and consistency, we make no warranties regarding specific agricultural outcomes, growth rates, or yields, as results may vary based on environmental factors beyond our control.
10. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Palwal, Haryana, India. We encourage resolution through good-faith negotiation before initiating legal proceedings.
11. Amendments
We reserve the right to amend these Terms of Service at any time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.
Contact
For any questions regarding these Terms of Service, reach us at:
Address: Translational Research and Innovation, AFNHB, FU 30, Palwal, Haryana, India
Email: support@thebioguru.com
Website: www.thebioguru.com